Terms of service
KINETRA TERMS OF SERVICE
Last updated: September 15, 2026
These Terms of Service (“Terms”) govern your access to and use of the Kinetra website, mobile site, and other online services that link to these Terms (collectively, the “Site”), operated under the Kinetra brand (“Kinetra,” “we,” “us,” or “our”).
By accessing or using the Site, creating an account, or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site.
Kinetra offers rolling tote bags and related products.
1. Eligibility
You must be at least 13 years old to use the Site. If you are under the age of majority in your jurisdiction, you may use the Site only with the permission and supervision of a parent or legal guardian.
When creating an account, you agree to provide accurate and current information. You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
The Site is primarily intended for customers in the United States. Customers accessing the Site from other locations are responsible for complying with applicable local laws.
2. Products, Orders & Pricing
2.1 Product Availability
All products displayed on the Site are subject to availability. We reserve the right to limit quantities, discontinue products, update packaging, or modify product offerings without prior notice.
2.2 Product Information
We make reasonable efforts to accurately display product descriptions, sizes, quantities, packaging, instructions, photographs, and other product information.
2.3 Pricing
Prices are displayed in U.S. dollars unless otherwise stated. Prices may change without notice.
Applicable taxes, shipping fees, and other charges will be displayed at checkout where applicable.
2.4 Order Acceptance
Submitting an order constitutes an offer to purchase products from Kinetra.
We reserve the right to accept, reject, limit, or cancel an order for reasons including product availability, incorrect pricing, suspected fraud, payment issues, or incorrect customer information.
If we cancel an order after payment has been successfully processed, the applicable amount will be refunded.
2.5 Billing Information
You agree to provide accurate, complete, and current billing, shipping, payment, and contact information.
2.6 Promotions
Discount codes, promotional offers, bundles, free gifts, and other promotions may be subject to additional conditions.
Unless otherwise stated, promotional offers cannot be combined, transferred, exchanged for cash, or applied retroactively.
3. Shipping, Returns & Damaged Products
3.1 Shipping
We ship to destinations made available during checkout.
Processing and estimated delivery times shown on the Site are estimates and may vary due to carrier delays, weather, holidays, customs, destination, order volume, or other circumstances outside our reasonable control.
Please review our current Shipping Policy for complete shipping information.
3.2 Returns & Refunds
Returns and refunds are governed by the Return & Refund Policy displayed on our Site.
Customers should review the applicable policy before submitting a return request.
3.3 Damaged, Incorrect or Defective Products
If your order arrives damaged, defective, leaking, or materially different from what you ordered, please contact:
ryanmichaeladam14eby@gmail.com
Please include your order number and, where applicable, clear photographs or videos showing the issue so our support team can review your request.
4. Proper Product Use
Use the tote as directed in the product instructions. Choose a size suitable for your intended use and follow any published care and load limits.
5. Use of the Site
We grant you a limited, non-exclusive, non-transferable and revocable right to access and use the Site for lawful personal purposes.
You may not:
-
Use the Site for fraudulent or unlawful purposes.
-
Violate applicable laws or regulations.
-
Interfere with the operation or security of the Site.
-
Introduce viruses, malware, or malicious code.
-
Attempt to gain unauthorized access to accounts, systems, networks, or data.
-
Use automated scraping or harvesting tools without our authorization.
-
Violate Kinetra's or another party's intellectual property, privacy, or other legal rights.
6. Reviews, Photos & Other User Content
The Site may allow customers to submit reviews, photographs, videos, comments, testimonials, or other materials (“User Content”).
You retain the rights you have in your User Content. By submitting User Content to Kinetra, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, distribute, and publish that content for legitimate business purposes, including displaying customer reviews and marketing our products.
You represent that you have the necessary rights to submit the content and that your submission is not knowingly false, misleading, unlawful, or infringing on another person's rights.
We reserve the right to moderate or remove User Content where appropriate.
7. Intellectual Property
The Kinetra Site and its original content, including graphics, product photography, text, logos, design elements, videos, and other materials, may be protected by intellectual-property laws.
You may not reproduce, distribute, modify, sell, or commercially exploit protected Kinetra content without authorization, except where permitted by applicable law.
The Kinetra name, branding, logos, product names, and related brand assets may not be used in a manner that falsely suggests authorization, sponsorship, or affiliation with Kinetra.
8. Third-Party Services
The Site may use or link to third-party services, including payment processors, shipping carriers, analytics providers, advertising platforms, and other service providers.
Third-party services operate under their own terms and privacy practices. Kinetra is not responsible for third-party websites or services that we do not control.
9. Privacy
Your use of the Site and submission of personal information are subject to our Privacy Policy.
Please review the Privacy Policy available on the Kinetra website for information regarding how personal information is collected, used, stored, and disclosed.
10. Email & SMS Communications
If you subscribe to marketing emails, Kinetra may send information about products, offers, promotions, product launches, cart reminders, and other updates.
You can unsubscribe from marketing emails using the unsubscribe link contained in the message.
Unsubscribing from marketing communications does not necessarily prevent us from sending transactional communications such as order confirmations, shipping updates, refund notifications, or customer-service messages.
SMS/MMS
If Kinetra offers SMS/MMS marketing and you voluntarily opt in, you consent to receive recurring marketing or informational messages at the mobile number provided.
Consent to marketing messages is not a condition of purchase.
Message and data rates may apply.
You may opt out by replying STOP to an eligible marketing message. For assistance, reply HELP where supported or contact:
ryanmichaeladam14eby@gmail.com
11. Accuracy of Information
We make reasonable efforts to maintain accurate information on the Site.
However, product descriptions, photographs, prices, availability, promotions, packaging, and other information may occasionally contain errors or become outdated.
We reserve the right to correct errors and update information where appropriate.
12. Product Fit & Care
Product appearance, dimensions, and suitability for a particular use may vary. Review the size, features, and care information on the product page before ordering.
13. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED BY Kinetra OR WARRANTIES THAT CANNOT LEGALLY BE EXCLUDED.
WE DO NOT WARRANT THAT THE SITE WILL ALWAYS BE AVAILABLE, SECURE, UNINTERRUPTED, OR ERROR-FREE.
NOTHING IN THESE TERMS EXCLUDES WARRANTIES OR CONSUMER RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Kinetra AND ITS SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THE SITE OR PRODUCTS.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Kinetra harmless from claims, damages, losses, and reasonable expenses resulting from your unlawful use of the Site, violation of these Terms, infringement of third-party rights, or misuse of our products.
16. State-Specific Consumer Rights
Customers may have additional rights under applicable federal or state consumer-protection and privacy laws.
For example, California residents may have rights relating to their personal information under applicable California privacy laws.
Nothing in these Terms is intended to waive consumer rights that cannot legally be waived.
Please review our Privacy Policy for additional information regarding privacy-related rights.
17. Termination
We may restrict or terminate access to the Site if we reasonably believe a user has violated these Terms, engaged in fraudulent activity, attempted to compromise the Site, or used our services unlawfully.
Provisions that by their nature should survive termination will continue to apply.
18. Changes to These Terms
We may update these Terms periodically to reflect changes to our products, services, business practices, or applicable requirements.
When changes are made, the “Last updated” date at the beginning of these Terms will be revised.
Your continued use of the Site after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
19. Contact Us
For questions about these Terms, products, orders, returns, shipping, or other Kinetra services, please contact:
Kinetra Customer Support
Email: ryanmichaeladam14eby@gmail.com