Shipping policy

Shipping Policy

Kinetra offers free Standard shipping on orders to eligible U.S. addresses, excluding Alaska and Hawaii. Available shipping options and estimated delivery dates are shown at checkout.

Order Processing & Tracking

Once your order ships, we will send a shipping confirmation with tracking information when available. Tracking updates may take 24–48 hours. Items shipped separately may have separate tracking numbers. Carrier delivery dates are estimates and may be affected by weather, holidays, or carrier delays.

Address Changes

Please check your delivery address before placing your order. If you spot an error, contact us as soon as possible. We may be unable to change the address once processing or shipment has started.

Delivered, Damaged, or Missing Items

If your parcel is marked delivered but is missing, check the delivery area and contact the carrier. If the parcel is still missing, or if an item arrives damaged, defective, or incorrect, contact us with your order number and any relevant photos. See our Return and Refund Policy for timeframes and next steps.

Contact Us

Email ryanmichaeladam14eby@gmail.com and include your order number.